i had a desperate call from a client this morning, he had spent a couple of hours getting the run around from telstra support trying to set up a telstra elite pre-paid mobile wi-fi, he had been given the usual telstra runaround and bumped from one support person to the next until one finally informed him that “Mac’s version 10.6.8 was not compatible with the telstra elite pre paid mobile elite wi-fi.” – at which point he gave them an earful of abuse and hungup!
even he knew enough to realise that a wifi router like this is platform agnostic and was compatible with all OS’s.
so, on to me and sorting out his issues, it took all of about 5 minutes, check the obvious things like network settings on his MacBook, confirm that the modem was connecting with the internet, isolate the problem to the wifi connection, solve problem with reset to default restart on the router.
one happy punter, shared disbelief at the total incompetence of supposedly trained support staff, and wonderment that telstra can survive with such awful lack of support.
truly, australia’s worst company. (sorry qantass, you are a close 2nd.)